Earlier this year, we conducted a community survey in Boone and Callaway Counties asking people what they thought about the Daniel Boone Regional Library and our services. Getting your feedback tells us what we’re doing well and where we need to improve.
“Our patrons share their thoughts and comments with us frequently, and we encourage that,” says DBRL Director Melissa Carr. “It is also important for us to gather information in a qualitative manner, because the results will help us focus on the services our community thinks are the most important as we plan the future.”
We thought you would like to know what the 1,223 respondents had to say. If you’re one of those who took time to answer all our questions, thank you.
- 90 percent of residents surveyed were satisfied with the overall quality of public library services, which is 16 percent above the national average of 74 percent.
- 97 percent of those surveyed agreed with the statement “libraries are important to our community,” which is an increase from 94 percent in the 2007 survey.
- 81 percent of those surveyed have used library services during the past year. Of those patrons, 92 percent have checked out books, 46 percent have used computers and 37 percent have checked out DVDs. (Take a look at the chart on the right to see what other services were popular during the past year.)
- 84 percent were satisfied with the convenience and ease of use of the online catalog.
- 57 percent of those surveyed did not think any library programs or services needed to be improved. Among those who thought improvements were needed, 16 percent noted the hours the library is open on weekends, 12 percent cited the number of available computers and 10 percent listed the quality of the DVD collection.
“We’re quite pleased with the resuts,” says Carr. “It’s a testament to what a wonderful staff we have, and demonstrates that we’ve been able to meet the needs of our patrons. We won’t be resting on our laurels, however, because we have to be diligent in maintaining the service level our patrons have come to expect.”
The library used ETC Institute, an Olathe, Kansas research firm, to conduct the survey. ETC Institute works with nonprofits, governmental and corporate organizations, and also conducted the library’s 2007 community survey.
Download the complete survey report  (3 MiB)