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eBooks Frequently Asked Questions

Common Issues

 

I have finished a book and would like to return it early.
  • To return items from your computer or dedicated e-reader (including the NOOK Tablet) you must use Adobe Digital Editions (ADE). In the library view of ADE, move your mouse over the book you would like to return. Click on the small arrow that appears just to the left of the book and select “Return Borrowed Item.” To delete the item from your reader, click on the device icon under the Bookshelves heading in ADE and follow the same procedure.
  • To return items from your phone or tablet, visit Overdrive's page to find the proper instructions for your device.
  • To return Kindle books early, visit the "Manage Your Kindle" page in your Amazon account. Find the book you would like to return, click on the "Actions..." button and select "Return this book."
I transferred a book to my NOOK, but cannot find it.
  • NOOK Color or Tablet
    1. Touch the menu button.
    2. Touch "library."
    3. Touch "my stuff" at the top right
    4. Touch "My Files"
    5. Open the folder called Digital Editions
    6. Once you open the book it should appear on your home screen
My e-reader does not appear in Adobe Digital Editions.
  • Close out of Adobe Digital Editions and reopen it with the e-reader plugged in.
  • Try plugging the device into a different USB port. (Desktop computers have additional ports on the back.)
  • Make sure your e-reader is fully charged and unlocked. (Some touch screen e-readers have a slide to unlock them.)
The eBook I downloaded does not open in Adobe Digital Editions
  1. Click the download button again and click "Open" (not "Save"). This should cause it to automatically open in Adobe Digital Editions.
  2. You may need to set Adobe Digital Editions as the default program for opening the downloaded file. This can be done through the Internet browser or through the operating system. The file type that needs to be changed is .acsm (Adobe Content Server Message). The following are instructions with screenshots for Firefox and a variety of operating systems: Firefox, Windows 7, Windows Vista, Windows XP, Mac.
I accidentally checked out the incorrect format of a book.

In most cases the library can return the item from your account. Please contact support with your library card number and the title(s) you checked out in the incorrect format. Once the item is returned you can return to our OverDrive page and check out the correct formal.

I receive a message saying a book has been delivered to my Kindle, but it does not appear there.

Kindle books are delivered through a Wi-Fi connection only. They will not be sent through 3G. The following instructions will help you connect your device to Wi-Fi.

  • E-Ink Kindle
    1. Check at the top of your screen next to the battery power indicator. If it says 3G there or nothing at all, you will need to connect to a wireless network.
    2. Click or tap on your Menu button and select Settings.
    3. Select “view” next to the Wi-Fi Settings heading. This should display the available wireless networks.
    4. Select the network you would like to connect to. You might need to enter a password or agree to terms of use before connecting.
    5. Your device should now say Wi-Fi at the top next to the battery power icon if you have successfully connected. The book should be delivered shortly.
  • Kindle Fire
    1. Tap on the menu button (gear) at the top right of the screen.
    2. Tap on the Wi-Fi option. A list of available wi-fi networks should be displayed.
    3. Tap on the desired network to connect. You might need to enter a password or agree to terms before connecting.
    4. If you are connected, tap on the menu button again and select Sync. Your book should be delivered shortly.
I am not asked where I want to save a Kindle file when transferring it via USB.

You will need to set your browser to ask before downloading files. Use the proper instructions for your browser.

  • Mozila Firefox
    1. Click the Tools menu and select Options.
    2. Make sure the General tab is selected on the window that opens.
    3. Find the Downloads heading and click "Always ask me where to save files."
  • Google Chrome
    1. Click on the wrench icon in the upper right corner and select Settings.
    2. Click on Under the Hood on the left side of the screen.
    3. Find the Downloads area and check the box next to "Ask where to save each file before downloading."
My Kindle Fire is not displaying the OverDrive site correctly.

The Kindle Fire sometimes tries to display our mobile site instead of the full version. Use the following steps to correct this problem.

  1. Open the options menu on your Fire by pressing the gear button at the top right.
  2. Select "More."
  3. Select "Applications."
  4. Select "Browser."
  5. Tap on "Clear Data."
  6. Return to your browser and navigate to http://www.dbrl.org/ebooks.
  7. Tap the orange "Browse Downloadable eBooks" button.
I get an error message saying the file type is not supported when trying to download a book to an iPad/iPhone/iPod touch or Android device.

OverDrive Media Console can't read PDF files. Check to see what format the book is in. It is also possible that you are trying to download a WMA audiobook.

I have checked out a book, but nothing happens when I click the download button.

You may be trying to download the book directly to a device that does not allow this (Nook, Literati, etc.). Make sure that you have downloaded Adobe Digital Editions and follow the proper download/transfer procedure.

I was issued a new library card number and I don't see my checkouts/holds.

To transfer your existing checkouts and holds to your new account, please contact support with your new library card number, your previous library card number, and your email address.

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