Taxpayer Assistance and Information Guide

Library staff will help you find forms or information; they are not, however, qualified to help you fill out forms or to provide tax advice.

Tax Forms

The library will have very limited quantities of the basic federal forms from the IRS. These are available to you at no cost. Please note:

  • The IRS is no longer providing paper copies of Publication 17 for libraries to distribute. We will have a very limited amount of instruction booklets for the 1040 form.
  • The MO Department of Revenue does not provide paper forms for libraries to distribute.

You can download and print your own federal forms and instructions or Missouri forms. (Printing from library computers costs 10¢ per page.)

Local Taxpayer Assistance

Free Income Tax Help 2021 at the Columbia Public Library

Tax helpers with the VITA program will provide income tax help at the Columbia Public Library by appointment only starting February 1, 2021. No walk-ins are allowed and masks are required.

Call (573) 200-6615 to leave a voicemail message with your name and phone number. A tax aid representative will call you to schedule an appointment. Appointment are limited and will be scheduled during the Columbia Public Library’s open hours. All appointments will be at the Columbia Public Library, 2nd Floor Training Center. Service subject to change based on city and county health orders and availability of volunteers.

Please bring the following items with you to your appointment.

  1. Prior Year’s Tax Return
  2. Identification
    • A photo ID
    • Social Security cards and/or ITIN notices and birth dates for every individual on your return.
  3. Income
    • W-2, each employer and other income-related documents
    • Social Security, railroad retirement or veteran’s benefits
    • All 1099 forms (1099-G, 1099-R, 1099-INT, 1099-MISC, etc.)
    • Personal business income and expenses
  4. Deductions
    • Dependent care provider info
    • Education 1098s and student loan payments
    • 1098 form showing home mortgage interest
    • Health insurance and out-of-pocket medical costs
    • Long-term care insurance receipts
    • Property tax receipts and tax receipts for new car purchase
    • Charity receipts
  5. Health Insurance
    • Health insurance forms (1095A, 1095B or 1095C)
    • Income documents for all household members whether claimed as dependent or not, including students living at college, even if they had no coverage for all or part of 2020.
  6. Property Tax Credit or Rent Credit
    • Real Estate tax receipt or rent verification letter with landlord’s name, address and phone number
    • For mobile homes, form 948 & paid property tax receipt
  7. For Direct Deposit Tax Refunds
    • Checkbook or blank check (not deposit slips or credit/debit card)

The free income tax service is through the VITA program, an IRS affiliate.


Volunteer Income Tax Assistance (VITA) at MU Family Impact Center (University of Missouri Extension)

This year, due to COVID-19, precautions will be taken to limit the number of participants inside the MU Family Impact Center at any one time.

Services will be offered  on Wednesdays 9:00 a.m. – 12:00 p.m, starting on Wednesday January 27.

Appointments will be set when individuals drop off their tax information to come back and pick up the completed tax return the following Wednesday afternoon.

If anything changes with the status of the University of Missouri, please call the VITA free tax line at 573-882-2173 (x2), to see how this will affect the program. The voicemail will be updated accordingly.


Assistance with Property Tax Credit

Services for Independent Living (includes the organization formerly known as Boone County Council on Aging)
1401 Hathman Place, Columbia, MO 65201
Call (573) 874-1646 for appointment to file Property Tax Credits if you are not completing a tax return.


Federal Tax Information
Internal Revenue Service
Electronic Filing Information
Free File (Free Electronic Filing)
Forms & Publications Orders (800) 829-3676
Recorded Tax & Refund Information (800) 829-4477
Tax Assistance (800) 829-1040
Taxpayer Advocate Service (877) 777-4778
TTY/TDD Help (800) 829-4059

Mailing Address for Federal Tax Returns (Missouri Residents)

If you are enclosing a check or money order, mail your return to:

Internal Revenue Service
P.O. Box 931000
Louisville, KY 40293-1000

If you are not enclosing a check or money order, mail your return to:

Department of the Treasury
Internal Revenue Service
Kansas City, MO 64999-0002


Missouri Department of Revenue Tax Assistance Center

Truman Building, 301 W. High St., Room 330, Jefferson City, MO, (573) 751-3505

The MO Department of Revenue is no longer providing paper forms for libraries to distribute. You can download and print your own Missouri forms. (Printing from library computers costs 10¢ per page.)

Missouri Tax Information
MO Department of Revenue
Electronic Filing Information
Customer Assistance (573) 751-3505
Previous Return & Form Questions (573) 751-5337
Forms by Fax (573) 751-4800
TTY/TDD Help (800) 735-2966

Mailing Addresses for Missouri Tax Returns

If you are expecting a refund, mail your return to:

Individual Income Tax
P.O. Box 500
Jefferson City, MO 65106-0500
Phone: (573) 751-3505

If you owe, mail your return to:

Individual Income Tax
P.O. Box 329
Jefferson City, MO 65107-0329

Where’s My Refund?