Virtual Tech Help Request Form

Book a virtual 45-minute appointment to get help with your technology questions. A library trainer can help you with your Apple, Android or Windows computer or device.

Complete the form below and staff will contact you within 2-3 business days. Appointments can take place over the phone, by email or in a Zoom meeting.

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* required

Contact Information

Full Name*

Library Card Number*

Email

Phone Number*

City*

Zip Code*

 

Tech Information

What would you like help with? Please be as specific as possible.*

What type of device do you have? (e.g. Apple iPhone, Windows 10 laptop, etc.)

What days work best for you? (Check all that apply.)

Monday
Tuesday
Wednesday
Thursday
Friday

What time works best for you? (Check all that apply.)

Morning (10 a.m.-12 p.m.)
Afternoon (12 p.m.-4 p.m.)

 

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Guidelines for Virtual Tech Help Appointments

• • Limit of one appointment per month.
  • You must be a library cardholder living in Boone or Callaway County.
  • We are unable to assist with software updates, factory resets, lost or forgotten passwords, or troubleshoot hardware and software malfunctions.

Please note that submission of this form does not constitute an appointment. A library trainer will contact you within 2-3 business days to finalize your appointment.

I have read and agree with the guidelines listed above.*

 

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The library also offers free online video tutorials for Apple, Android and Windows devices and computers through Lynda.com. Log in with your library card; your PIN is your birthdate (MMDDYYYY). Need a library card? Apply online!